If you purchased TurboTax Live in-store and have lost your activation code, contact us. Note: If you purchased Live online (not in-store) and didn’t receive your activation code or cannot find it, contact the retail company it was purchased from to request a copy of the activation code. In the retailer e-delivery confirmation email and/or account order history To activate your Live Federal & State, plus E-file product, you'll need the 16-character activation code ( XXXX-XXXX-XXXX-XXXX) that can be found: How do I activate TurboTax Live purchased through retail?īefore you continue: If you purchased a download or CD for Windows or Mac from retail, go here for more info on activation. Note: Live Federal & State, plus E-file isn't available in the CD/Download software format. ![]() TurboTax Live Federal & State, plus E-file is available for purchase in select stores and online through these approved retailers (product availability may vary. Our Live Federal & State, plus E-file products include: We want you to feel 100% confident when you file, so we offer the following guarantee: if you pay an IRS or state penalty (or interest) because of an error that a expert made while providing topic-specific tax advice, a section review, or acting as a signed preparer for your return, we'll pay you the penalty and interest. Unlimited access to help from an expert year-round “Live Help” to connect with a live tax expert by chat or one-way video on your screen (which means that you see them, but they won’t see you) Help from a tax expert when you have questions about your returnĪ line-by-line review of your return by an expert before filing Your purchase includes a 16-character product activation code for one federal and one state tax return, plus e-file.Īll TurboTax Live Federal & State, plus E-file products provide: You can work with a tax pro whenever you need, and even talk to one live while you both look at your return. TurboTax Live Federal & State, plus E-file is an online-only product that lets you get help and guidance from a tax expert when preparing your taxes. ![]() ![]() What is TurboTax Live purchased through retail?
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